This privacy statement sets out how O’Sullivans Law Firm Pty. Ltd. ACN 633 742 373 ("O’Sullivans") will manage your personal information and other information.

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In this privacy policy "your information" means your personal information, as defined under the Privacy Act 1988 (Cth) ("Privacy Act"). For parents, your child's information will be treated in the same manner as "your information" is treated throughout this Privacy Policy.

 

Information collected by O’Sullivans

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Depending on the particular circumstances, O’Sullivans may collect and hold a range of different information about you. This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number) and financial information (such as credit card or bank account numbers). The kinds of personal information we collect depends upon the nature of our relationship with you.

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This policy does not apply to acts and practices that relate directly to the employee records of our current and former employees.

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When we deal with corporations or agencies we may collect personal information about individual employees, directors or principals. If you are a corporation or agency and you provide us with personal information about such individuals, or you are aware that we have collected personal information about such individuals, we request that you refer those individuals to this Privacy Policy. You are responsible for ensuring that any personal information you provide is with the consent of the relevant individual.

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How O’Sullivans will collect your information

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O’Sullivans may collect your information in a number of ways, including:

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• directly from you (such as where you provide information to O’Sullivans when you retain our services or visit O’Sullivan’s website or contact O’Sullivans with a query or request)

• from publicly available sources of information

• from O’Sullivan’s records

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If you choose not to provide certain information about yourself, O’Sullivans may not be able to provide you with the services or information you require.

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How O’Sullivans will hold your information

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O’Sullivans may store your information in hard copy or electronic format, in storage facilities that O’Sullivans owns, or that are owned and operated by third-party service providers.

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O’Sullivans takes the privacy and security of your information seriously and O’Sullivans is committed to maintaining the security of your information under O’Sullivan's control.

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O’Sullivans uses a combination of technical solutions, security controls and internal processes to protect your information from unauthorised access and disclosure.

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While O’Sullivans takes these steps to maintain the security of your information, you should be aware of the range of information security risks that exist today and take appropriate care to help safeguard your own information.

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Purposes for which O’Sullivans will collect, hold and use your information

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O’Sullivans may collect, hold and use your information for a range of different purposes, including

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• to provide services to you, to provide you with information about those services, to assist you with enquiries, or to provide you with better customer service;

• to administer and manage the services O’Sullivans provides to you, to charge and bill you for them, and to collect any amounts you may owe O’Sullivans; and

• to improve or develop services, or to perform research and analysis.

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We will not collect personal information that would be unlawful, unnecessary or unrelated to our business.

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When O’Sullivans will disclose your information

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O’Sullivans may disclose your information:

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• as required or authorised by law, including to law enforcement and national security agencies, and other government and regulatory authorities

• to third parties who assist O’Sullivans to manage or develop O’Sullivan's business; or

• for the purposes of facilitating or implementing a transfer/sale of all or part of O’Sullivan's assets or business

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O’Sullivans does not intend to disclose your information to third parties outside of Australia.

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How O’Sullivans will manage your credit information

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We do not use an individual's personal information to assess their credit eligibility. However, during the course of providing the legal service to the individual, we may collect credit information that is necessary to provide them with the legal service.

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What kinds of credit information O’Sullivans may collect

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The main kind of credit information we collect is an individual's identification information.

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However, in the course of providing legal services to you, we may retain the following other kinds of credit information:

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• information about any credit that has been provided to you;

• your repayment history;

• information about your overdue payments;

• if the terms and conditions of your credit arrangements are varied;

• if any court proceedings are initiated against you in relation to your credit activities;

• information about any bankruptcy or debt agreements involving you;

• any publicly available information about your creditworthiness; and

• any information about you where you may have fraudulently or otherwise committed a serious credit infringement.

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We do not collect your credit information from credit reporting bodies unless it is necessary to provide you with the legal service or you have expressly asked us to.

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We may collect personal information that may affect your creditworthiness from other credit providers who have collected that information from a credit reporting body. The kinds of personal information we collect may include any of those kinds of personal information outlined herein.

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How and when O’Sullivans will collect credit information

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In most cases, we will only collect credit information about you if you disclose it to us and it is relevant in providing you with the legal advice.

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Other sources we may collect the credit information from include:

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• banks and credit providers;

• other individuals and entities via referrals;

• government bodies; and

• your suppliers and creditors.

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However, in most cases, you will be aware that this information is being collected as part of the legal service we are providing to you.

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How O’Sullivans will store and hold credit information

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O’Sullivans will hold and store your credit information in the same manner we hold your other information, as outlined above.

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Why O’Sullivans collects your credit information

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Our usual purpose for collecting, holding, using and disclosing credit information about you is to enable us to provide you with the legal service.

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We may also collect your credit information to process payments.

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Overseas disclosure of the credit information

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We will not disclose your credit information to overseas entities unless you expressly advise us to, apart from the off-site storage of our information or to the extent that it is necessary or desirable to make such disclosure to obtain payment of money owed to us.

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Cookies

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O’Sullivan's website may employ the use of cookies in order to monitor the usage levels relating to O’Sullivan's website and to monitor which features of O’Sullivan's website are most frequently accessed. Using cookies allows O’Sullivans to constantly enhance its website in order to make it more user-friendly.

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Most web browser software allows you to block cookies if you choose to do so.

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Your email Address and the Spam Act

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O’Sullivans is fully compliant with the Spam Act 2003 (Cth), and O’Sullivans will not send you promotional material if you do not want it sent to you. O’Sullivans will not forward your email address to any third parties without your express permission.

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Social Media Messaging, Message Boards And Forums

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O’Sullivan's Websites or social media accounts may contain interactive features such as Facebook messaging or sharing, Twitter posts, LinkedIn posts, Instagram posts, message boards and forums. Whenever you post personal information in publicly accessible places such as Facebook, Twitter, Instagram, LinkedIn, message boards and forums on the Internet, this information becomes available to anyone with access to the Internet. This information can be collected and used by others, including to send you unsolicited communications. Therefore, O’Sullivans recommends that you use your discretion and exercise caution when providing your personal information on Facebook, Twitter, LinkedIn, Instagram, message boards and forums. O’Sullivans accepts no liability for any material or links posted on any Facebook post, Twitter post, LinkedIn post, Instagram Post, message boards or forums on the O’Sullivans website.

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How to access or correct your personal information or make a privacy complaint

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If you wish to access any of your personal information that O’Sullivans holds or would like to correct any errors in that information, please contact O’Sullivans using the contact details set out at the contact us page. 

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You may also use these contact details to notify O’Sullivans of any privacy complaint you have against O’Sullivans, including if you think that O’Sullivans has failed to comply with the Australian Privacy Principles (“APP”).

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O’Sullivans will investigate any complaints received in writing and endeavour to respond to your complaint within 14 days of receipt of the complaint.

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While O’Sullivans will use its best endeavours to address any complaint that you may have, if you are unsatisfied in the manner in which O’Sullivans deals with your complaint, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (www.oaic.gov.au).

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About this Statement

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This Statement has been issued by O’Sullivans, effective as at March 2026. From time to time, O’Sullivans may need to change this Statement.

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O’Sullivans will post the updated version here and it will apply to all of your information held by O’Sullivans at the time.

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If you would like to complain about a breach of the APP, you may contact our Practice Manager by emailing info@osullivans-lawfirm.com.au or telephone (07) 3857 3333 and ask to speak to our Practice Manager.

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